Monthly Plan Not Activating

[bbrittany93]

I just paid for another month of my plan and the payment went through but the phone is still not updated

[elle]

Hi bbrittany93. My name is NET10 elle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

[bbrittany93]

Thank you

[elle]

bbrittany93, three more posts and you will be able to reply to the private message. Thanks.

[bbrittany93]

okay, im trying to do that

[bbrittany93]

my sn is 012 1xxxxxxxxxxxxxx

[bbrittany93]

I hope that my posts are working

[elle]

bbrittany93, your issue was resolved as per offline conversation. If you have any other issue or concern, just let me know. Thanks.

[jtroyc1]

I am having the same problem - my credit card was charged but my phone has no minutes. Any ideas?

[jtroyc1]

Post 2