does anyone know how to speak toa net10 customer service rep

does anyone know how to speak toa net10 customer service rep

Postby fiascopinto » Tue May 15, 2012 1:04 pm

I PURCHASED A $50 UNLIMITED PREPAID CARD ON 5/14, A DAY PRIOR TO ITS SERVICE INTERRUPTION AND I WOKE UP THE FOLLOWING DAY WITH MY SERVICE DISCONNECTED. MY PHONE DISPLAYS THE NEW MINUTES AND 30 SERVICE DAYS AVAILABLE, BUT STILL HAVE NO SERVICE. I TRIED REPEATEDLY TO GET IN CONTACT WITH A CUST REP BUT I KEEP GETTING SHUFFLED BACK TO THE SAME CUSTOMER SERVICE # WHICH IS PRE RECORED ONLY TO PAY FOR MORE MINUTES! I FINALLY WENT TO TECH HELP ONLINE TO LEAVE A MESSAGE AND RECEIVED A TICKET #. I FOLLOWED UP ON THE TICKET # BUT THE MESSAGE WAS THEY WOULD TRY TO IDENTIFY THE PROBLEM WITHIN 24-48 HRS. THIS IS MY ONLY PHONE AND I CANNOT B WITHOUT SERVICE SINCE I CARE FOR A SPECIAL NEEDS INDIVIDUAL. DOES ANYONE HAVE ANY INFORMATION TO GET THIS RESOLVED QUICKLY? I AM VERY DISTRESSED AND NEED PHONE SERVICE UNINTERRUPTED. THANKS
fiascopinto
 
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Re: does anyone know how to speak toa net10 customer service

Postby Net - Kyle » Tue May 15, 2012 1:13 pm

Hi fiascopinto. My name is Net10 Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
Net - Kyle
 
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Re: does anyone know how to speak toa net10 customer service

Postby duke652 » Tue May 15, 2012 2:29 pm

Hello My new phone just shut off this morning, my account shows the renewal date as 06/12/2012, but my phone tells me that it cannot verify that I have a valid account, PLEASE HELP. Phone # will be supplied in an E-mail, if required.
duke652
 
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Joined: Sat May 12, 2012 10:37 pm

Re: does anyone know how to speak toa net10 customer service

Postby Net - Kyle » Tue May 15, 2012 2:35 pm

Hi duke652. My name is Net10 Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
Net - Kyle
 
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Re: does anyone know how to speak toa net10 customer service

Postby fiascopinto » Tue May 15, 2012 3:02 pm

Net - Kyle wrote:Hi fiascopinto. My name is Net10 Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.


:) HI KYLE, MY PHONE SEEMS TO BE CONNECTED AGAIN. HOPE IT KEEPS CONNECTED WITHOUT ANYMORE GLITCHES. JUST WANT TO THANK YOU. HAVE A GOOD WEEKEND. KRIS
fiascopinto
 
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Re: does anyone know how to speak toa net10 customer service

Postby Net - Kyle » Tue May 15, 2012 3:07 pm

We are glad that your phone is working now, fiascopinto. Should you have any further questions, please let us know. Have a great day!
Net - Kyle
 
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Re: does anyone know how to speak toa net10 customer service

Postby duke652 » Tue May 15, 2012 3:26 pm

Net - Kyle wrote:Hi duke652. My name is Net10 Kyle. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.

How are you going to contact me? E-mail? phone is inoperative
duke652
 
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Joined: Sat May 12, 2012 10:37 pm

Re: does anyone know how to speak toa net10 customer service

Postby Net - Kyle » Tue May 15, 2012 3:32 pm

Please participate more in the Forum by making at least five posts to enable private messaging, duke652. Thanks.
Net - Kyle
 
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