Pending transaction

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Pending transaction

Postby Nan2013 » Tue Jan 15, 2013 2:08 am

I added 200 minutes to my husband's phone when he had 60 minutes left. Now he only has 4 minutes left since the minutes weren't added, even though the transaction was made. Now I checked to see what was the problem and it says that there is a pending transaction. The minutes haven't been added nor can I add any more. He is out of town, is an old person and he needs the phone. He can follow all the instructions that are given: Menu, Prepaid...enter code. That is why I am the one who adds the minutes. I have tried to talk with someone by phone and once I enter the number it says the same thing every time: transaction pending and that I have to call later if the problem persists. The call says to wait more than the 15 minutes. The minutes were added on Saturday. Please, my husband needs that phone working.


I have the serial number (IMEI)
Nan2013
 
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Re: Pending transaction

Postby Debbie1 » Tue Jan 15, 2013 2:25 am

Hi Nan2013. My name is Net Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
NET10 - Debbie
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Re: Pending transaction

Postby Nan2013 » Tue Jan 15, 2013 2:35 am

Thanks. I will answer you as soon as I get authorized to do it. It seems I need 5 posts.
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Re: Pending transaction

Postby Nan2013 » Tue Jan 15, 2013 2:37 am

Thank you. will answer soon.

Bump
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Re: Pending transaction

Postby Nan2013 » Tue Jan 15, 2013 2:40 am

Bump
Nan2013
 
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Re: Pending transaction

Postby Nan2013 » Tue Jan 15, 2013 2:55 am

Bump
Nan2013
 
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Re: Pending transaction

Postby NET10 - Jhonally » Tue Jan 15, 2013 2:56 am

Good day Nan2013! Your posts have been approved. Please check if your private messaging feature has been enabled. Thanks.
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Re: Pending transaction

Postby Nan2013 » Tue Jan 15, 2013 3:06 am

Thank you! Private message sent. Hope you can help me. It is very urgent!
Nan2013
 
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Re: Pending transaction

Postby Net - Maria » Tue Jan 15, 2013 1:54 pm

Hi Nan2013. Has your issue been resolved? Please let us know. Thanks.
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Re: Pending transaction

Postby Nan2013 » Mon Jan 21, 2013 10:39 am

No, the problem has not all been resolved. I still can't add minutes. It keep saying "pending transaction" although a friend called and at customer service said that it was resolved. They added the minutes but still I can't add minutes because of a "pending transaction". So we are at the same place that last week. It seems you say something by phone but you are not doing what you are saying. How can it be a pending transaction after doing all the "updates" by phone with you? Do we have to look for someone again that can call you ? Wasting more time? I have been a customer for many years but I have seen that during the last months the service and the customer service has been in decline. Maybe is time to move and get service for my 4 phones elsewhere.
Nan2013
 
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Joined: Tue Jan 15, 2013 1:49 am

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