Help! I'm stuck!!! Less than 5 minutes after I put in my request to port my # from AT&T to NET10, both my AT&T and NET10 phones were deactivated. The confirmation email for the port and new SIM is shown below."A ticket for your Port-in and SIM Card Exchange has been created. Your ticket number is 1035175733.
Please do not contact your old service provider to cancel the service for the phone number you are porting. This will be done automatically as part of your Port-In request.
The transfer process may take a few hours, or up to 2 business days for wireless phone numbers. It may take longer for landline phone numbers.
When you receive your replacement SIM Card and your old phone stops working, go to our website http://www.net10.com and click the Activation/Reactivation option to complete the number port. You can also call our Customer Care Center at 1-877-836-2368 to complete your port."
I do understand that I placed my request on July 10, not a business day. However, I received the following email on July 11.
This tracking update has been requested by:
Company Name: TFP 530
Name: Geneva Stukes
E-mail: 'not provided by requestor'
Geneva Stukes of TFP 530 sent KIMBERLY WALSH of 89014103214106945239 1 FedEx Standard Overnight package(s).
This shipment is scheduled to be sent on 07/11/2011.
Reference information includes:
Invoice number: 1035175733
Special handling/Services: Deliver Weekday
Status: Shipment information sent to FedEx
The status of this tracking # is still
Shipment information sent to FedEx
Please check back later for shipment status or subscribe for e-mail notifications
Anticipated ship date Jul 11, 2011
Estimated delivery Jul 12, 2011 by 3:00 PM
Destination, ******* TN
Please tell me, did the new SIM ship or not? I am on the road all day tomorrow & I MUST have a phone while on the road. Also, my cell phone is the only # I have.
Please help me! I'm running out of time!