Can't transfer number to new phone

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Can't transfer number to new phone

Postby morgancapecod » Thu Aug 18, 2011 9:38 am

Hi there,

First let me say I've been a net10 customer for four years. I had been satisfied with my service until my phone broke a month ago. I was hoping net10 would provide a free replacement because I am a longtime customer. No such luck. I had to buy a new phone for $50 and it didnt even come with minutes.

So I buy my new phone, try top activate it and it doesn't work. Call back and they say I need a new sim. Fine, another week goes by and I get my sim. Try to activate my phone, it works but for some reason they change my phone number. Why is it so hard to transfer a number from one phone to another?

Tried calling again, they said it would be fixed in an hour. That was last night and it still doesn't work. Please please help me or refund my money.

Thanks

_Morgan
morgancapecod
 
Posts: 42
Joined: Wed Aug 17, 2011 11:38 pm
Location: East Coast

Re: Can't transfer number to new phone

Postby Che1 » Thu Aug 18, 2011 10:03 am

Hi Morgan. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Che1
 
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Joined: Wed Apr 13, 2011 8:20 am

Re: Can't transfer number to new phone

Postby morgancapecod » Thu Aug 18, 2011 11:30 am

Please contact me asap. I have bee without a phone for a month and it's getting annoying.
morgancapecod
 
Posts: 42
Joined: Wed Aug 17, 2011 11:38 pm
Location: East Coast

Re: Can't transfer number to new phone

Postby morgancapecod » Thu Aug 18, 2011 9:39 pm

Che1,

I got your pm but am unable to answer. Please email me or unlock my pm feature.

_Morgan
morgancapecod
 
Posts: 42
Joined: Wed Aug 17, 2011 11:38 pm
Location: East Coast

Re: Can't transfer number to new phone

Postby morgancapecod » Thu Aug 18, 2011 9:51 pm

Che1,

When I try to reply to your PM I get this "We are sorry, but you are not authorised to use this feature. You may have just registered here and may need to participate more to be able to use this feature. "


I have made over 10 posts in the last 24 hours, what gives?

_Frustrated and Phoneless
morgancapecod
 
Posts: 42
Joined: Wed Aug 17, 2011 11:38 pm
Location: East Coast

Re: Can't transfer number to new phone

Postby morgancapecod » Fri Aug 19, 2011 3:20 pm

Still can't use my phone or use the pm feature. Please email me directly net10
morgancapecod
 
Posts: 42
Joined: Wed Aug 17, 2011 11:38 pm
Location: East Coast

Re: Can't transfer number to new phone

Postby Jessica1 » Tue Sep 06, 2011 2:12 pm

Hi morgancapecod. Your issue is now resolved. Thank you for your patience. Should you have any concern with your Net10 service, please let us know. Thank you.
Jessica1
 
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