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check data restrictions - 36

PostPosted: Fri Aug 19, 2011 11:02 am
by vickie0628
I am trying to access my browser and keep getting the message "check data restrictions - 36". Is there a way to resolve this issue?

Re: check data restrictions - 36

PostPosted: Sun Aug 21, 2011 6:26 am
by Lindsay
Hi vickie0628. My name is Net10 Lindsay. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

Re: check data restrictions - 36

PostPosted: Wed Aug 24, 2011 9:19 am
by claudia1970
I have the same problem! I already called customer service but it looked like they didn't have a clue what i was talking about or what to do about it. They sais i had to try it within an hour last night but it's still not working

Re: check data restrictions - 36

PostPosted: Wed Aug 24, 2011 10:53 am
by Stephanie
Hi claudia1970. My name is NET10 Stephanie. Sorry that you’re having a problem. I’m going to try to help you now. Are you in your local calling area? This error message usually appears when you are outside the local calling area and you are trying to access the mobile web. Thank you!

Re: check data restrictions - 36

PostPosted: Sat Sep 03, 2011 10:09 pm
by cbramblejr
I am having the same problem. I am in my home area and my phone shows "ROAM". When I try to use the internet on my new LG 900 I get "check data restrictions -36". Also when I receive a text message, the time that it says it is received is three hours behind the actual time I received it. For example, I just received a text at 10:01PM and according to my cell phone I received it at 7:01PM.

And while I am at it, I would like to switch back to my old net 10 number without having to have you send me a new Sim Card.

Re: check data restrictions - 36

PostPosted: Sun Sep 04, 2011 12:16 am
by cbramblejr
I have the same problem. And I'm in my home area. Brand new LG 900G phone just received on Friday afternoon and purchased the 750 minute 30 day plan. I also if at all possible would like to get my old number back.

Re: check data restrictions - 36

PostPosted: Sun Sep 04, 2011 4:08 am
by Sophie1
Hi cbramblejr. My name is NET10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

Re: check data restrictions - 36

PostPosted: Fri Sep 23, 2011 12:31 am
by cbramblejr
Sophie1 wrote:Hi cbramblejr. My name is NET10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.


Sophie,

I never got an email from you at my address, cbramblejr@live.com. And I can not figure out on here how to reply to your PM.

My serial number is 012******************.

I am very frustrated with the service I am receiving with this phone. I am close to returning this phone and switching service to Straight Talk. I have not had roaming issues with my phones in over 12 years, and I've been a customer of Net 10 for over 2 years.

Re: check data restrictions - 36

PostPosted: Fri Sep 23, 2011 3:50 pm
by cbramblejr
Sophie1,

I can not reply to PM because I'm not authorized. And I did not receive the email you speak of in the previous post. Please email me directly at *************@live.com so I can give you the you are requesting.
:x

Re: check data restrictions - 36

PostPosted: Sat Sep 24, 2011 8:58 pm
by cbramblejr
Sophie1 wrote:Hi cbramblejr. My name is NET10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.


No one has contacted me directly at my email address I provided (**********@live.com) and my service ends in one week. If I do not get this problem fixed ASAP, then I am going to ask for my money back and send this phone back to you because your service with this new phone of mine (LG 900G) sucks. And I'm not just talking about phone service, but customer service both over the phone (where you can't get anyone who's native language is English) and on here.