Net10 Deactivated my phone and Lost my Number

Net10 Deactivated my phone and Lost my Number

Postby buzzsolo » Sat May 26, 2012 1:00 pm

For the second time since 5-22-12 (4 days ago) I tried making a call with my LG900g and got the message that my phone had been deactivated. My service date is 9-12-12, more than 100 days from now and I have over 1500 minutes.

I called the 800 number and was told "their records" showed my service date had ended on 5-22-12. After some back and forthing (the operator needed the serial number since my number was "missing"), I got my phone reactivated with my correct phone number that I've had more than 3 years.

Today, 4 days after the first problem I find no one has been able to get a call to me since yesterday. I try dialing my phone and get the "your phone has been deactivated" again.

I call Net10 and am told my number "doesn't exist" and please give them the serial number. I am told I can't get my old number back. I ask to speak to a supervisor.

Person #2 says my number is not the one they are showing but one beginning with a 479 area code. I look that up in the phone book. It is for Arkansas. It's not even the same state I live in, it's at the opposite end of the country! I am then asked for my zip code. I give it, but it's not the one they have for me. And when putting it in she gets a system error.

When I ask about getting my old number back I am told I can't get it because it is "no longer a working number". In other words, when I ask NO ONE can ever have that number again. (Somehow I don't think so, I think it's been assigned, or about to be assigned to someone else.)


Because she can't do anything due to the "system error" the supervisor writes a ticket for the technical department. I ask if I can just speak to the tech dept now. She says no, because she just wrote a ticket. Says I have to wait 24 hours to call back, get a new number, etc etc.

So now I have a phone I can't use with a number in another state. For the heck of it I went to my online account. It lists my older deactivated flip phone but has apparently deleted my current phone. I try adding it with the serial number and my old number which of course doesn't work. so I put in the new Arkansas number and lo and behold it registers my phone.

All I can figure is that somehow on May 22, someone changed my zipcode to one that is in Arkansas, USA. (perhaps a new person registered with a name similar to my own?) And from then all it all fell apart. Then they went into my online account, deleted the registration of my LG900. It could all be automatic I suppose but this is a lousy system.

And right now, my ticket number cannot be found using the online tech page: http://www.net10.com/case_select_action ... ch_support

I am very, very upset. :evil:
living in a cedar swamp with 2 dogs, 1 hermit and numerous poultry
buzzsolo
 
Posts: 21
Joined: Thu Mar 22, 2012 8:43 pm

Re: Net10 Deactivated my phone and Lost my Number

Postby Jessica1 » Sat May 26, 2012 2:52 pm

Good day, buzzsolo. We're sorry for the trouble. My name is Jessica Net and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica1
 
Posts: 3982
Joined: Thu Aug 12, 2010 11:54 am

Re: Net10 Deactivated my phone and Lost my Number

Postby buzzsolo » Sat May 26, 2012 3:41 pm

post #2
living in a cedar swamp with 2 dogs, 1 hermit and numerous poultry
buzzsolo
 
Posts: 21
Joined: Thu Mar 22, 2012 8:43 pm

Re: Net10 Deactivated my phone and Lost my Number

Postby buzzsolo » Sat May 26, 2012 3:43 pm

post #3
living in a cedar swamp with 2 dogs, 1 hermit and numerous poultry
buzzsolo
 
Posts: 21
Joined: Thu Mar 22, 2012 8:43 pm

Re: Net10 Deactivated my phone and Lost my Number

Postby buzzsolo » Sat May 26, 2012 3:44 pm

post #4
living in a cedar swamp with 2 dogs, 1 hermit and numerous poultry
buzzsolo
 
Posts: 21
Joined: Thu Mar 22, 2012 8:43 pm

Re: Net10 Deactivated my phone and Lost my Number

Postby buzzsolo » Sat May 26, 2012 3:46 pm

post #4
living in a cedar swamp with 2 dogs, 1 hermit and numerous poultry
buzzsolo
 
Posts: 21
Joined: Thu Mar 22, 2012 8:43 pm

Re: Net10 Deactivated my phone and Lost my Number

Postby Jessica1 » Sat May 26, 2012 3:55 pm

Hi buzzsolo. Please check your Forum inbox for a private message. Thank you.
Jessica1
 
Posts: 3982
Joined: Thu Aug 12, 2010 11:54 am

Re: Net10 Deactivated my phone and Lost my Number

Postby Jessica1 » Thu Jun 07, 2012 10:40 am

Good day, buzzsolo. Your concern has already been addressed. Thank you for your patience. Should you have any concerns with your NET10 service, please let us know. Thank you.
Jessica1
 
Posts: 3982
Joined: Thu Aug 12, 2010 11:54 am

Re: Net10 Deactivated my phone and Lost my Number

Postby carissalacson » Thu Jul 24, 2014 4:52 pm

A phone on my family plan has been deactivated. Very upset, how do I fix it?
carissalacson
 
Posts: 3
Joined: Sun Jan 12, 2014 12:11 am

Re: Net10 Deactivated my phone and Lost my Number

Postby Net - Janet » Thu Jul 24, 2014 5:13 pm

Hi carissalacson. My name is NET10 Janet. Sorry that you’re having a problem. I will contact you directly through a private message. Thank you.
Net - Janet
 
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Joined: Tue Jan 31, 2012 1:14 pm

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