Invalid Code 9

Invalid Code 9

Postby Punzie » Fri Oct 26, 2012 1:03 am

I purchased more air time online that never made it to the phone. When I checked my account online I had a message stating I have pending updates click here to get your updates.
I was then instructed to do this

We have identified an issue with your phone and need to verify your programming.

From the main screen, press the key below MENU.
"Prepaid" is displayed across the top of your screen. Press the key below the word "OK."
Use the arrow keys to go to "Code Entry Mode" and press OK.
Press the* key, # key and the number 0. Press the OK key. "Parameter 00" is displayed across the top of the screen.
After I do this step the phone says Invalid Code 9
Enter the number that appears on your NET10 phone screen. When entering the number do not enter the zeros that may display before the number.
Press the PWR/END key to return to the main screen.
Punzie
 
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Re: Invalid Code 9

Postby Sophie1 » Fri Oct 26, 2012 1:04 am

Hi Punzie. My name is NET10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.
NET10 - Sophie
Sophie1
 
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Re: Invalid Code 9

Postby Punzie » Fri Oct 26, 2012 1:16 am

I see your PM but cannot find where to reply? :lol:
Punzie
 
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Re: Invalid Code 9

Postby Sophie1 » Fri Oct 26, 2012 1:17 am

Hi Punzie. My name is NET10 Sophie. Please make at least 5 posts to enable private messaging. Thanks.
NET10 - Sophie
Sophie1
 
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Re: Invalid Code 9

Postby Punzie » Fri Oct 26, 2012 1:19 am

Oh
Punzie
 
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Re: Invalid Code 9

Postby Punzie » Fri Oct 26, 2012 1:25 am

Ok
Punzie
 
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Joined: Fri Oct 26, 2012 12:58 am

Re: Invalid Code 9

Postby Punzie » Fri Oct 26, 2012 1:33 am

Perfect! Issue resolved, thank you Sophie :)
Punzie
 
Posts: 10
Joined: Fri Oct 26, 2012 12:58 am

Re: Invalid Code 9

Postby Net - Maria » Fri Oct 26, 2012 11:44 am

We are glad to hear that your issue has been resolved, Punzie. If you need further assistance, just let us know. Thanks.
Net - Maria
 
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