purchased $25.00 card, says pin invalid!!!

purchased $25.00 card, says pin invalid!!!

Postby Dolly » Thu Feb 03, 2011 4:08 am

I was on the Net10 30 day monthly plan of 750 minutes. I went to my Dollar General store and purchased this card, $25.00 "30 day monthly plan 750 minutes" and my phone says the airtime pin is invalid. I spent $25.00 on this card. I tried 3 times for customer service and technichal support to help me, and they seemd confused, and ended up saying I needed to be on another phone with them. I 'reactivated' my phone on the computer, but it says my phone is already active. Granted, I tried to apply the new minutes---after--- the 30 days. What do I do now?
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Joined: Thu Feb 03, 2011 3:50 am

Re: purchased $25.00 card, says pin invalid!!!

Postby Jessica1 » Mon Feb 07, 2011 2:57 am

Good day, Dolly. My name is Jessica Net. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
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