No service dates added with easy minute plan

Re: No service dates added with easy minute plan

Postby kendrasmom96 » Wed Apr 16, 2014 11:59 am

They seriously need to fix this in their system. This happens EVERY time you enroll.
Just did it to me YET AGAIN
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Re: No service dates added with easy minute plan

Postby Net - Janet » Wed Apr 16, 2014 11:59 am

Hi kendrasmom96. My name is NET10 Janet. Has your issue been resolved?
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Re: No service dates added with easy minute plan

Postby kendrasmom96 » Wed Apr 16, 2014 5:36 pm

no it has not
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Re: No service dates added with easy minute plan

Postby Net - Janet » Wed Apr 16, 2014 5:41 pm

Please check your Forum inbox for a message, kendrasmom96. Thanks.
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Re: No service dates added with easy minute plan

Postby akbrian » Fri Apr 18, 2014 1:45 pm

Same problem. I have lots of minutes on my phone, but yesterday when I enrolled in the 200/31 plan I only had 2 days of service left. I received the 200 minutes immediately. But today, I still show only 1 day of service left.
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Re: No service dates added with easy minute plan

Postby elle » Fri Apr 18, 2014 1:48 pm

Hi akbrian. My name is NET10 elle. Sorry for the trouble. We need to take this issue offline since we will need your account information to assist you further with your issue. I will contact you directly with a private message. Thanks.
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Re: No service dates added with easy minute plan

Postby akbrian » Tue Apr 22, 2014 6:54 pm

Now I've been double billed, and received two 31day/200minute credits. This wouldn't normally be a problem, but I'm now considering moving to a smartphone plan toward the end of the (one) 31 day period I purchased.
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Re: No service dates added with easy minute plan

Postby Nick1 » Tue Apr 22, 2014 7:18 pm

Hi akbrian. My name is NET10 Nick. I’m going to help you now. Please check your Forum inbox for a message. Thanks.
NET10 - Nick
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Re: No service dates added with easy minute plan

Postby fcjudd » Fri May 02, 2014 7:59 pm

I'm having the same problem. Enrolled in the Easy Minutes plan on 4-26-14 and minutes were immediately added to my phone, but no service days were added. After an hour on the phone, one customer rep told me the service days would be added when my current service period expired. I've been through this before and knew that's not the way it works, so I called to speak to another NET10 rep who transferred me to someone else. The third rep I spoke with finally added 30 days of service time to my account and told me it might take a couple of hours for the added service days to show up on my phone. I verified that the service days were added in my online account and waited, but it's now six days later, I've repeatedly tried powering my phone off and on, and my phone still doesn't reflect the service days that my online account says I have. Help would be greatly appreciated.
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Re: No service dates added with easy minute plan

Postby Net - Mark » Fri May 02, 2014 8:02 pm

Hi fcjudd. My name is NET10 Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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