No service dates added with easy minute plan

Re: No service dates added with easy minute plan

Postby avdholst1 » Mon May 18, 2015 11:20 am

I have the same problem. I enrolled in the 200/31 easy minutes plan on 5/15/2015. I received the 200 minutes but no 31 days of service. After waiting for few days still no days of service added.
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Re: No service dates added with easy minute plan

Postby Lindsay » Tue May 19, 2015 12:57 am

Hi avdholst1. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
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Re: No service dates added with easy minute plan

Postby JesseTheK » Fri May 22, 2015 8:10 pm

I'm having the same problem -- with a twist!

I went through all of this in April 2015. I thought it was sorted; I thought I was enrolled for monthly $15 plan.

But that enrollment didn't stick.

So today I enrolled for Easy Minutes monthly. You authorized my charge card and credited me 200 minutes within five minutes, but there was no change in service days.

I only have 3 service days left (and a busy weekend ahead I am not looking forward to spending on the phone with you).
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Re: No service dates added with easy minute plan

Postby NET10 - Jhonally » Sat May 23, 2015 12:21 am

Hi JesseTheK . My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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Re: No service dates added with easy minute plan

Postby shopper64 » Mon Jun 29, 2015 7:27 pm

Same problem here, starting at end of April. Minutes credited but not days, phone blocked at "service end date". Called customer service to get service restored, then required to re-enroll in "easy minutes / auto-refill" before end of May. But same problem again at end of May, then again at end of June! Over an hour on the phone with customer service each time, which was neither "easy" nor "automatic".

1.) Whenever the phone boots up, if it thinks days/minutes are zero it should automatically check with the server to verify the account balance and update itself if needed.

2.) Any phone in the "auto-refill" program should never be blocked, since the days/minutes are prepaid and the account balance should never be zero.

Until this is fixed, I'm done with "auto-refill" and will go back to buying airtime cards instead.
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Re: No service dates added with easy minute plan

Postby NET10 - Jhonally » Tue Jun 30, 2015 12:49 am

Hi shopper64. My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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Re: No service dates added with easy minute plan

Postby RPeterson » Tue Jun 30, 2015 12:36 pm

Same problem... also started in April. Don't have hours to spend on phone again.

Minutes credited but not days, phone blocked at "service end date". Called customer service to get service restored, then required to re-enroll in "easy minutes / auto-refill" before end of May. But same problem again at end of May, then again at end of June! Over an hour on the phone with customer service each time, which was neither "easy" nor "automatic".

Whenever the phone boots up, if it thinks days/minutes are zero it should automatically check with the server to verify the account balance and update itself if needed.

Please help and fix the problem... must be a software error, should have been fixed long ago.

Thanks,

Ray
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Re: No service dates added with easy minute plan

Postby NET10 - Jhonally » Wed Jul 01, 2015 12:48 am

Hi RPeterson. My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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Re: No service dates added with easy minute plan

Postby yva » Mon Jul 06, 2015 11:43 am

No service dates added with easy minute plan
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Re: No service dates added with easy minute plan

Postby NET10 - Jhonally » Tue Jul 07, 2015 3:01 am

Hi yva. My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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