Dont Use Net10, Net10 Suck

Dont Use Net10, Net10 Suck

Postby Racevedo » Tue Nov 13, 2012 6:22 pm

I enrolled me on $45 monthly and they deactivated my number, your customer service sucks
Racevedo
 
Posts: 3
Joined: Tue Nov 13, 2012 6:17 pm

Re: Dont Use Net10, Net10 Suck

Postby Net - Janice » Tue Nov 13, 2012 6:25 pm

Hi Racevedo. My name is NET10 Janice. Sorry that you are having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly through a private message. Please make 5 duplicate posts so you can respond to my private message. Thank you.
Net - Janice
 
Posts: 1534
Joined: Tue Oct 25, 2011 9:32 am

Re: Dont Use Net10, Net10 Suck

Postby crismkc » Tue Nov 13, 2012 8:34 pm

I don't know why more than one post is necessary but they make the rules and you either follow them or you don't they hold most of the cards. Call customer escalations (800) 876-5753. Get the name and id# of the agent - I have found most of these folks to be helpful but the systems they are forced to abide by doesn't allow complete freedom to fix it easily. It takes HOUR and DAYS of hold and calling back and forth to get things accomplished. It also takes LOTS of patience.
crismkc
 
Posts: 3
Joined: Tue Nov 13, 2012 3:58 pm

Re: Dont Use Net10, Net10 Suck

Postby Racevedo » Tue Nov 13, 2012 9:30 pm

I cant send PM but i waited for 1 1/2 just for pay my bill, and today 1 just for reactived it, and now i dont have internet.
Racevedo
 
Posts: 3
Joined: Tue Nov 13, 2012 6:17 pm

Re: Dont Use Net10, Net10 Suck

Postby Net - Maria » Wed Nov 14, 2012 1:37 pm

Hi Racevedo. You will need to create 2 more posts to be able to reply to the private message. Thanks.
Net - Maria
 
Posts: 2586
Joined: Tue Jan 31, 2012 1:12 pm

Re: Dont Use Net10, Net10 Suck

Postby epalmer » Sat Nov 24, 2012 3:00 pm

Posting to up your number before you reply sure makes you read the forum.
epalmer
 
Posts: 18
Joined: Sat Nov 24, 2012 9:57 am


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