Hi Squiddycalhoun. My name is NET10 Marianne. Let me help you. Are you able to access the browser? If not, please provide me the error message. Please note that if the browser is not working, it would affect your picture messaging feature. Please delete the browsing history, clear cache and cookies, turn the phone off and on then try again. If issue persists, we need to take this issue offline so I can gather your account information to check your account. I will contact you directly with a private message.