Good day, don. My name is Jessica Net. Sorry that you're having a problem. I'm going to try to help you now. We need to give you some codes to remove that prepaid service disabled error. You might have entered series of invalid codes on the code entry mode menu that leads to disabling the service. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.