Debbie1 wrote:Hi snakbar7. My name is Net Debbie. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
Thank you very much for the quick message, my new router is installed. Since I haven't the authorization to send a P.M. because of lack of posts(quite odd on a tech support forum), I will tell you what I know here. When I tried to connect to the play store, I obtain a "no connection" message when not near my wireless network at home.
So I delved slightly into the phone's information and it displays that I am not connected to the mobile network. However it does say that the phone is in service and I had bought the 90USD Family Unlimited plan. As such I should be able to have unlimited data, which is considerably more than no data.