Cannot download ringtones with the 750 minute plan


Cannot download ringtones with the 750 minute plan

Postby sissylady » Tue Feb 01, 2011 10:48 am

I tried to download a ring tone and it says I don't have the plan. Please help.
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Re: Cannot download ringtones with the 750 minute plan

Postby Jessica1 » Sun May 01, 2011 1:51 pm

Good day, sissylady. My name is Jessica Net and I'll be addressing your concern. Unfortunately, you will not be able to download any ringtone or any content for your phone using your minutes from the 750 Minute Mega plan. It will only allow you to purchase or download ringtone with a credit card. Hope this has addressed your concern. Thank you.
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Re: Cannot download ringtones with the 750 minute plan

Postby carlbrad999 » Fri May 27, 2011 1:15 am

This is distressing news, since I just purchased one of those cards. I noticed that it did not have any limitations on it, and on the Net 10 website FAQ it wasn't mentioned either. If there are cards, codes or plans out there that cannot be used for downloads then shouldn't that be mentioned in their description? As a new customer it makes me wonder if I should be reading just the fine print before I do anything.
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Re: Cannot download ringtones with the 750 minute plan

Postby carlbrad999 » Sat May 28, 2011 10:10 pm

As a new user I find this to be rather distressing. The 30 day, 750 minute plans cannot be used for downloads? I have read the terms and conditions from the Net 10 website, several times, and this must be in particular fine print because the only reference that I can see that alludes to this concept is under the unlimited plan. Since 750 minutes is not unlimited but rather a finite number of minutes this would not seem to apply to it. In addition, if any plans have limitations shouldn't New 10 make it a point to state those limitations? As a consumer I would think that the company would wan to be upfront about any limitations or extra charges that might be incurred.
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Re: Cannot download ringtones with the 750 minute plan

Postby shakeybob80 » Tue Jun 07, 2011 12:38 pm

Under Terms and Conditions it states, you can download ringtones using your minutes, if you can't net10 needs to change the Terms and Conditions Disclosurer
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Re: Cannot download ringtones with the 750 minute plan

Postby Jessica1 » Tue Jun 07, 2011 12:59 pm

shakeybob80: That's right but not with the $50 Unlimited plan. You may want to try reading the Terms & Conditions again under the section that's stating about the Unlimited plan. Thank you.
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Re: Cannot download ringtones with the 750 minute plan

Postby carlbrad999 » Thu Jun 09, 2011 12:03 am

I did see, under the terms and conditions, that under the $50 Unlimited plan that you could not use minutes to buy ringtones. But the 750 minute plan is not unlimited, hence the 750 minute limit per month. I could not find any mention in the terms and conditions of limitations of the 750 minute plan. If there is any limitation then doesn't it make sense to state what those limitations might be?
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Re: Cannot download ringtones with the 750 minute plan

Postby darkcloyd » Thu Jun 30, 2011 2:19 pm

i have bought ringtones in the past with this plan. so why can't i now? when did this start?!
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Re: Cannot download ringtones with the 750 minute plan

Postby Jessica1 » Sun Jul 03, 2011 12:57 pm

darkcloyd: You might have used a credit card when you purchased the rigntone that did go through because with 750 Mega plan & Unlimited plan, you can download a ringtone as long you use a credit card or you have added a bundle minutes on the phone. Hope this helps. Please let us know. Thank you.
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Re: Cannot download ringtones with the 750 minute plan

Postby carlbrad999 » Tue Jul 05, 2011 11:21 pm

I keep reading the responses that you cannot download because of the the terms and conditions, but since the terms and conditions state it is for the unlimited plan that does not seem to apply. The answer seems to be "because we said so". When people ask why you seem to just repeat that you cannot download anything without a credit card. That is not really an answer. It is not an explanation either.
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