Checking on status of landline port to Net10 prepaid

Checking on status of landline port to Net10 prepaid

Postby 5trix » Wed Jul 17, 2019 4:41 pm

Hello, I have been having a difficult time attempting to port my existing AT&T land line to a prepaid net10 phone.

I am attempting to port an existing, active land line to an unused cell phone that was previously net10 about 6 months ago. I have purchased a net10 BYOP sim and an initial $20 service card.

When I attempted to activate the new service and port the old number over using the net10 website's online tools, the web form repeatedly told me that my AT&T account number was invalid. However, this is the only account number I have, present on both the printed bill and my AT&T online account, and the only account number they could provide to me.

It was recommended I try the automated phone service instead, in order to make the transfer, which I have done.
I provided it with all the necessary information, including the pin on the airtime card. I seem to have successfully completed the automated process, but I have no confirmation or other information besides a ticket number.

I do not know how to check on the status of the port, or access the account once the port is completed.
I cannot log into the net10 site using the sim card number, the phone IMEI, or the soon-to-be-ported phone number. If I attempt to log into the site using the new number, I get the following error: ERROR_1985515

Can you please advise on how I can check the progress of this number transfer and activation?
Posts: 1
Joined: Wed Jul 17, 2019 4:31 pm

Re: Checking on status of landline port to Net10 prepaid

Postby Net - Maria » Fri Jul 19, 2019 12:47 pm

Hi 5trix. My name is NET - Maria. We're so sorry that you're having problems while trying to port your phone number. For us to help you with your concern, we need to further check your port request first. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can also text PORT to 611611. Thank you.
Net - Maria
Posts: 2711
Joined: Tue Jan 31, 2012 1:12 pm

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