Porting Issues

[Bhh12345]

Hi,

I ported a line off of my Verizon family plan onto net10 using the same phone. Both net10 representatives and Verizon reps say the port was successful, but ever since the port started the phone hasn't been working. Restarting the phone and factory wiping the phone hasn't worked. The phone can not send or receive calls or texts and the phone number appears dead. It has now been a week since the port started. The phone number is desperately needed for doctors appointments and bank accounts as no one is doing anything in person anymore.

Thanks

[Net - Maria]

Hi Bhh12345. This is NET - Maria. Our sincere apologies that you are unable to make and receive calls as well as send and receive text messages on your phone. Please know that this is never the experience we want you to have. Allow us to have the opportunity to assist you and ensure to provide you with a concrete resolution. To further assist, kindly check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.