International Calls Is Not the Same with ILD

[vickeyee]

How I wish I had seen the posts here earlier. It is exactly what you said. But only when users have such problem will they goodle it and come here to find out that they've been cheated.

The following is from a dialogue between me and one of Net10's customer service persons through their live chat system after I posted an issue and received a private message from them. Have a look.

Issue type:
International Long Distance

Please wait while your chat is routed to the next available agent.

Service: Thank you for using our chat support. My name is Sophie. How can I help you today?

me: I bought the 1000min plan but cant make intl' calls

S: Let me check your account. Please give me a minute.

S: I am sorry to inform you that the plan you have added does not include international long distance calling.

me: why is this? your webpage says the plan has intl calling

S: No, it doesn't include ILD service.

me: so what kind of international calls can I make then?

S: You can visit our website at http://www.net10.com, to check the available airtime cards that include international long distance calling.

me: No, this is fraud. Your ad didn't say anything about ILD. It just says internatinal calls.

me: 1000Minutes$2530 DaysInternational CallsAuto-RefillPicture MessagingWeb / Email and call 411

me: And there is no fine print about the details


Then service person just shut me off. I have a screenshot if anyone has any doubt.

[Net - Ashley]

Hi vickeyee. We’re sorry that you’re having a problem. Let me continue to help you. I've sent you a private message. Please check your forum inbox.

[nkmrkmk]

How did this resolve? Having a similar problem after using the service successfully for years, and need to know how to restore it. Will try to check back on this topic.

[JavierNT]

Hi nkmrkmk. My name is NET10 Javier. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.