International pay-as-you-go call failure

[shopper64]

Phone is loaded with pay-as-you-go minutes, but can't make international call. Always worked before: dial *1, wait for instructions, dial 011 - country code - number. Now get an error message that says can't connect unless you buy a "$10 global calling card".

[Lindsay]

Hi shopper64. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[shopper64]

Here's how this problem was resolved:

1. Spend 30 minutes on "phone support" with someone who doesn't know anything.
2. Spend 20 minutes posting message on forum, which requires "moderation" before display.
3. Wait till next day for response to forum message
4. Check "private message" response, click link provided to start online chat.
5. Spend 30 minutes at online chat with someone who doesn't know enough to solve the problem.
6. Ask for supervisor, get number for "direct response hotline" and PIN required to connect.
7. Call direct support number 866-806-1840, enter PIN provided.
8. Spend 20 minutes with someone who actually has some knowledge about the system.
9. Check the account settings, then RE-ENABLE THE PAY-AS-YOU-GO ILD SERVICE which was somehow disabled due to a "system error".

Problem solved! That was easy enough, wasn't it? How come "phone support" couldn't handle that one in the first 5 minutes?

No additional purchase is required. The "$10 Global Calling Card" is a separate program.

NET10 WIRELESS TERMS AND CONDITIONS OF SERVICE

II. ADDITIONAL TERMS AND CONDITIONS FOR NET10 INTERNATIONAL LONG DISTANCE (ILD) SERVICE

4. NET10 Pay-As-You-Go ILD Service. NET10 also offers ILD service to customers who purchase a NET10 Pay-As-You-Go Plan. If you have purchased a NET10 Pay-As-You-Go Plan, your Account will be deducted 1.5 units per minute for each international long distance call made from your phone.

[coollogan88]

Same problem as shopper64. please advise.. I am using a iPhone 5s.

[NET10 - Jhonally]

Hi coollogan88. My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[NoGo]

I am having the exact same issue as shopper64, please advise. I'm using an LG 100c

[NoGo]

I'm having the same problem as shopper64. I have an LG 100c that won't call international phone number's via *1

[shopper64]

Same problem again!

Pay-as-you-go ILD service disabled again, even though plenty of days/minutes on phone. Message says account has "insufficient funds" to make call, must buy "$10 global calling card". See previous posts.