No service dates added with easy minute plan

[llygoden]

I just added the 200 minute/31 day easy minutes plan. My phone said 200 minutes were added to my phone, but the service date did not change. When looking at my receipt I noticed that it changed from the before purchase summary of 200 minutes/31 days service to 200 minutes/0 service days. What gives? How do I get the 31 service days?

[alita]

Hi llygoden. My name is NET10 Alita. Please check your Forum inbox for a private message. Thank you.

[tatutony]

I am having this same problem I added the $15 easy plan and my service days didnt renew

[Che1]

Hi tatutony. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[david]

Hi Tatutony,

My name is NET10 David. We’re sorry for the trouble. Has your issue been taken care of? If not, please check your inbox for a message.

Thank you.

[aytac]

same problem to my 2 numbers....

[Che1]

Hi aytac. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[Bil68]

30 days and my internet isn't working or pic messaging, numerous calls, nothing! I can't get credit I can't switch back to my other phone??????????? Customer service!!!! Omg!!! They're are worse than virgin mobile!! No one can fix it. All I hear is" I'm sorry to hear that". Or "I understand". Which they clearly don't. My daughter 2 months ago paid her phone bill and tried to sign up with autopay. They disconnected her phone, changed her phone number she couldn't get airtime added to her phone because they changed her number it took 2 days to get it back, I have to have net10 because they're the only ones who's service works down here in Southern Illinois! I have never seen such customer service.....they're right up there with comcast!!!!!
What do I do??????

[Che1]

Hi Bil68. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[david]

Hi Bil68,

My name is NET10 David. We’re sorry for the trouble. Has your issue been taken care of? If not, please check your inbox for a message.

Thank you.